Successful negotiation of price increase request from long term supplier leading to improved SRM

  • Incumbent supplier seeks price increase after 12 months of 5 year contract

  • Existing relationship extends for over 10 years

  • Conducted successful detailed negotiations to avoid increase

  • Relationship not strategically managed historically

  • Following negotiation started process of rebuilding existing relationship but also improving

  • Within 6 months the relationship was turned to one of a more transparent and mutual nature with longer term strategic objectives agreed

  • Outline project plan and detailed negotiation planning utilised to deliver success

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